Where do we ship?
We focus solely on Ireland the UK, to actually reduce our Carbon Footprint, we do not want to ship abroad which will lead to a dramatically increased carbon footprint for our reusables.
What postal service provider do you use?
We use standard postal services in Ireland with An Post, Irelands national postal service provider who are making great steps to decrease their carbon footprint in Ireland.
Are tracking services available?
For individual orders, we don't offer tracking as you can expect your bottle to be delivered within 3 days in Ireland. However, for all larger and personalised and custom reusable orders, tracking facilities and weekly updates will be provided free of charge.
How long do deliveries take?
For in-stock reusables, the expected delivery time is about 3-5 working days maximum. We try to ship ordered products within one day. Narcissips is not responsible for delay of delivery caused by a reasons outside of our own influence due to pandemics or postal service provider issues however we will be in constant communication with our customers to ensure successful delivery or replacement.
I received my product, but it wasn't quite what I expected. Am I allowed to return it? We are extremely confident in our products & believe you will be thrilled with your purchase. However, if our Narcissips bottle does not live up to your expectations, we have a 100% Happiness Guarantee, which gives you a right to return the product within 30 days after you received it or request replacement free of charge.
To return your product:
Please contact first our customer service at email@example.com and tell us why you want to return your product. After this, we will provide you with extra information as soon as possible and even pay for the return if you would like to do so.
When will I get my hard-earned money back?
We know everyone works hard for their cents these days and will issues repayment once the request is received.