Questions & Answers
Frequently asked questions from our customer friends.
We are a small, Irish business focused on doing the small things that have a big impact in our lives. As a small business, we understand that none of us are perfect, or can be. We do believe in the small things though. The small changes, the small efforts, the small bit of accountability and action each day that can help us on our way to being that little bit better, or more sustainable each day.
Is Narcissips a Sustainable online store?
Narcissips is an Irish company focused on promoting and raising awareness on all things sustainability. We specialise in premium stainless steel reusables of all kinds, which are plastic-free and fully customisable but use this platform to assist with helping create a more sustainable and equitable world.Through the sale of our products, our aim is to directly contribute to Sustainable Development Goals 4,6 and 12 to provide sustainable benefits in terms of access to education, water and reducing waste at home and on the go. All Narcissips orders are carbon neutral and offset with our shipping providers and partnerships with Irish tree planting initiatives. Our warehouse and local courier partners also deliver using a fully electric fleet which contributes to better air quality and lower carbon emissions.
So far, we have helped several thousand individuals across Ireland avoid over 10,000,000 single use items from being consumed, provided the tuition fees for over 12 children across the world access education for the first time and over 2,000 thousand access clean, reliable sources of water by funding the construction of fresh water wells across Malawi
What are Narcissips bottles and Tumblers made of?
Narcissips bottles, coffee mugs, travel tumblers, and food pots are made of high-quality, BPA-free, 18/8 food-grade stainless steel.
How big are the Narcissips bottles and Tumblers?
- 350ml Bottle - 22cm x 5.5cm
- 500ml Bottle - 26cm x 7cm
- 750ml Bottle - 30cm x 7.5cm
- 1000ml Bottle - 30cm x 8.5cm
- 1200ml Flask - 25.5cm x 9cm
- 380ml Tumbler - 17cm x 6.8cm
- 350ml Cup - 9.5cm x 12cm
Can I put my Narcissips Products in the dishwasher?
We recommend hand-washing your reusables to ensure the Powder Coated finish keeps its aesthetically pleasing and protective coating.
What’s the best way to clean a water bottle and other Narcissips products?
We recommend cleaning your Narcissips products with warm water and dish soap after each use and storing it with the cap off.
If you ever need a deeper clean if your product has not been cleaned in a while, please use bicarbonate soda, vinegar, or bleach diluted in water.
Can I bring my Narcissips product with me when travelling?
Of course, we love travelling with our Narcissips reusables and hope you do too. By bringing your reusable with you, you’re also signalling to the world that we need change regarding single use plastics and can refill at most airports, train stations and bus stops.
Can I return my Narcissips products?
We do not anticipate any issues with our products however if any chance or reason you are not satisfied, of course - please contact me directly at Cathal@Narcissips.com and I will be happy to offer a full refund, an apology and try my best to understand and ensure the problem is resolved and doesn't impact anyone else in the future.
How long will drinks remain cold/hot in my Narcissips products?
Our Narcissips reusables keep hot drinks hot and cold drinks cool for 12 hours ensuring every sip is perfectly insulated to meet your journeys needs.
Is it safe to use a stainless steel water bottle?
Our Narcissips Reusables are made from 18/8 food-grade stainless steel which are one of the safest products to reuse. Stainless steel is a non-toxic material that doesn’t require a liner unlike plastics or aluminium products which can potentially leak toxic chemicals into our foods or liquids.
How does Narcissips Reusables help the environment?
We solely believe that one small change can make a huge impact and so far, our community has helped remove over 10,000,000 single-use plastics from being consumed directly, assisting with keeping our towns, villages, beaches and oceans that little bit cleaner.
Where does Narcissips Reusables ship to?
We ship world-wide but ensure our shipments are carbon neutral. We have an excellent track record and many happy customers and friends of Narcissips in Australia, North America, South America and Asia.
How long do deliveries take?
We try our best to ensure your delivery arrives as fast and efficiently as possible.
you can expect your delivery in line with the below;
Ireland - 2 to 3 days
UK - 3 to 5 days
Worldwide 7-12 days
Are tracking services available?
All orders are provided with tracking numbers both locally and globally.
What if I am not happy with my Narcissips Reusable?
We are extremely confident in our products & believe you will be thrilled with your purchase.
However, if your Narcissips purchase does not live up to your expectations, we have a 100% Happiness Guarantee, which gives you a right to return the product within 30 days after you received it or request a replacement free of charge.
When will I get my hard-earned money back?
We know everyone works hard for their euros and cents these days and we will issue refunds once the request is received!
How do I co-brand or personalise Narcissips Reusables for my Business, club or society?
Please email Partnerships@narcissips.com and we will provide all the information you require to help you choose the perfect reusable for your business, club or society.
Do you provide your Narcissips Reusables for retailers?
Yes, please email Partnerships@narcissips.com and we will be more than happy to answer any questions, provide samples or chat about your business and how we can collaborate.